DISCLAIMER, ACCESIBILTY, & FAQ
DATE LAST MODIFIED : 9/17/24
Welcome to AGAINST AVERAGE. By accessing and using our website and services, you agree to the following terms and conditions. Please read this disclaimer carefully before using our site or making a purchase. If you do not agree with any part of this disclaimer, you should not use our site.
1. General Information
The information provided on our website is for general informational purposes only. We make every effort to ensure that the information is accurate and up-to-date; however, we do not guarantee the accuracy, completen&ss, or reliability of any information on our site. Any reliance you place on such information is strictly at your own risk.
2. Product Descriptions and Availability
While we strive to provide accurate descriptions and images of our products, there may be minor discrepancies between the actual product and its description or image due to lighting, screen resolution, or other factors. We reserve the right to modify or discontinue any product at any time without notice. We are not liable for any errors or omissions in product descriptions or availability.
3. Pricing
All prices listed on our website are subject to change without notice. We make every effort to ensure that prices are accurate and current. However, errors in pricing may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.
4. Limitation of Liability
To the maximum extent permitted by law, AGAINST AVERAGE and its affiliates, directors, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
• Your use or inability to use our website.
• Any unauthorized access to or use of our servers and/or any personal information stored therein.
• Any interruption or cessation of transmission to or from our website.
• Any errors or omissions in content.
5. Indemnification
You agree to indemnify, defend, and hold harmless AGAINST AVERAGE and its affiliates, directors, officers, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of our website, your violation of these terms, or your infringement of any rights of another party.
7. Governing Law
This disclaimer shall be governed by and construed in accordance with the laws of the state of Florida, without regard to its conflict of law principles. Any legal action or proceeding arising under or related to this disclaimer shall be brought exclusively in the courts located in the state of Florida.
8. Changes to This Disclaimer
We reserve the right to update or modify this disclaimer at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions or concerns about this disclaimer or any other aspect of our website, please visit our
CONTACT US page.
ACCESIBILTY
At AGAINST AVERAGE, we are committed to ensuring that our website is accessible to everyone, including individuals with disabilities. We strive to provide an inclusive and user-friendly experience for all visitors to our online clothing store.
1.. Our Goal: We are dedicated to making our website accessible to people with disabilities and to continuously improving our accessibility practices. Our goal is to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
1.1 Feedback and Concerns: If you have any difficulties accessing our website or if you encounter any barriers, please let us know. Your feedback is valuable to us and helps us improve our accessibility efforts. You visit CONTACT US with any accessibility concerns or suggestions.
2. Website Navigation: We aim to ensure that our website is navigable using a keyboard and that all interactive elements are easily accessible.
2.1. Text Alternatives: We provide text alternatives (alt text) for images and other non-text content to ensure that information is available to users who rely on screen readers.
2.2. Readable Content: We use clear and readable fonts and ensure that content has sufficient contrast to improve readability for users with visual impairments.
2.3. Captions and Transcripts: Where applicable, we provide captions and transcripts for multimedia content, such as videos, to support users who are deaf or hard of hearing.
3.. Regular Testing: We regularly test our website using accessibility tools and consult with accessibility experts to identify and address any issues.
3.1. Updates and Enhancements: We are committed to continuously enhancing the accessibility of our website. We will update this Accessibility Statement to reflect any changes or improvements made to our website’s accessibility features.
4. Supported Browsers: Our website is designed to be compatible with modern web browsers. We recommend using the latest versions of browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge for the best experience.
4.1. Assistive Technologies: We strive to ensure compatibility with popular assistive technologies, including screen readers and voice recognition software.
We are committed to providing a positive shopping experience for all our customers and appreciate your feedback on how we can improve our accessibility efforts.
FAQ
AGAINST AVERAGE’s FAQ. Here, we address common questions about our products, services, and policies. If you have additional questions, please don’t hesitate to reach out to us.
1. Ordering
Q1: How do I place an order?
A1: To place an order, browse our online store, select the items you wish to purchase, and click “Add to Cart.” Once you’re ready to check out, go to your cart and click “Checkout.” Follow the prompts to enter your shipping information, choose a payment method, and complete your purchase.
Q2: Can I modify or cancel my order after it’s been placed?**
A2: Orders are processed quickly, so modifications or cancellations are not guaranteed. If you need to change or cancel your order, please contact our customer service as soon as possible, visit at CONTACT US. We will do our best to accommodate your request before the order is shipped.
2. Shipping and Delivery
Q1: What shipping options do you offer?
A1: We offer standard 2-3 shipping, we offer free shipping to all orders.
Q2: How can I track my order?
A2: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress on the carrier’s website.
Q3: What should I do if my order hasn’t arrived yet?
A3: If your order is delayed beyond the estimated delivery date, please contact our customer service team at support@againstaverage.com for assistance. We will help you track your package and resolve any issues.
3. Returns and Exchanges
Q1: What is your return policy?
A1: We accept returns and exchanges within 14 days of receipt. Items must be returned in their original condition, with tags attached and in the original packaging. Customized or personalized items are not eligible for return or exchange. For more details, please review our Return Policy
SHIPPING & DELIVERY / RETURNS & REFUND.
Q2: How do I return or exchange an item?
A2: To initiate a return or exchange, Please fill out our REFUND+RETURN REQUEST FORM. We will provide instructions for returning the items and any applicable return shipping labels.
Q3: When will I receive my refund?
A3: Refunds will be processed to your original payment method once we receive and inspect the returned items. Refunds will be processed within 3 business days of receipt. you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank.
4. Payments
Q1: What payment methods do you accept?
A1: We accept various forms of payment, including major credit and debit cards (Visa, MasterCard, American Express), and other payment methods as specified at checkout.
Q2: Is my payment information secure?
A2: Yes, we take the security of your payment information seriously. We use secure encryption technology to protect your payment details during transactions. For more information, please review our PRIVACY POLICY.
5. Products
Q1: How do I find the right size?
A1: Each product page includes a size guide to help you find the right fit. We also provide detailed measurements for each size to assist you in making the best choice. If you’re unsure about sizing, feel free to contact our customer service team for further assistance.
6. Account
Q1: Do I need an account to shop with you?
A1: No account is required to shop with AGAINST AVERAGE
7. Contact Us
Q1: How can I contact customer service?
A1: For any questions or concerns, you can contact our customer service team via:
Or fill out our CONTACT US form with any questions or concerns you may have.
We aim to respond to all inquiries promptly and appreciate your patience.
Thank you for choosing AGAINST AVERAGE! If you need further assistance or have additional questions, please don’t hesitate to get in touch with us. We’re here to help!